What Is ITIL v4?
ITIL v4 stands for Information Technology Infrastructure Library version 4. It is a framework that helps organizations manage their IT services better. Think of it as a set of best practices that guide how to deliver high-quality IT services to customers.
ITIL v4 was released in 2019 as an update to the previous version, ITIL v3. The new version focuses more on flexibility, collaboration, and integration with modern practices like Agile, DevOps, and Lean. It aims to help organizations create value through efficient and effective IT service management (ITSM).
What Is ITIL v4 Certification?
ITIL v4 certification is a way to prove your knowledge and skills in IT service management based on the ITIL v4 framework. It shows that you understand how to apply ITIL principles and practices to improve IT services and customer satisfaction.
The certification is offered by AXELOS, a joint venture between the UK government and Capita. To get certified, you need to pass an exam that tests your understanding of ITIL v4 concepts and practices.
Why Is ITIL v4 Certification Popular?
ITIL v4 certification is popular for several reasons:
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Widely recognized: ITIL is one of the most used ITSM frameworks worldwide. Many organizations prefer to hire professionals who are ITIL certified.
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Career growth: ITIL certified professionals often have better job prospects, higher salaries, and more opportunities for advancement.
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Global standard: ITIL provides a common language and approach for IT service management, making it easier to communicate and collaborate across different teams and organizations.
What Do You Learn in ITIL v4 Certification?
The ITIL v4 certification consists of several levels, each focusing on different aspects of IT service management:
1. ITIL v4 Foundation
This is the entry-level certification that introduces you to the key concepts and principles of ITIL v4. You will learn about:
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The ITIL service value system (SVS) and its components
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The four dimensions of service management
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The 34 ITIL practices and how they support value creation
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The seven guiding principles of ITIL v4
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The service value chain and how it delivers value
2. ITIL v4 Managing Professional (MP)
This level is for IT practitioners who want to gain practical and technical knowledge in ITSM. It consists of four modules:
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Create, Deliver & Support (CDS): Focuses on designing and delivering IT services that meet customer needs.
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Drive Stakeholder Value (DSV): Focuses on engaging and managing relationships with stakeholders.
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High Velocity IT (HVIT): Focuses on delivering IT services in fast-paced environments using modern technologies.
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Direct, Plan & Improve (DPI): Focuses on continuous improvement and governance of IT services.
3. ITIL v4 Strategic Leader (SL)
This level is for IT leaders who want to align IT strategy with business strategy. It consists of two modules:
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Direct, Plan & Improve (DPI): Same as above.
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Digital & IT Strategy (DITS): Focuses on developing and implementing digital and IT strategies that drive business value.
4. ITIL v4 Master
This is the highest level of certification that recognizes individuals who have extensive experience and expertise in IT service management. To achieve this level, you need to demonstrate your ability to apply ITIL principles and practices in real-world situations.
Who Should Get ITIL v4 Certified?
ITIL v4 certification is suitable for anyone involved in IT service management, including:
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IT professionals (e.g., service desk agents, system administrators, network engineers)
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IT managers and leaders
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Business managers and process owners
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Consultants and trainers
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Students and graduates interested in IT careers
Whether you are new to IT or have years of experience, ITIL v4 certification can enhance your skills and credibility.
What Jobs Can You Get with ITIL v4 Certification?
Having an ITIL v4 certification can open doors to various job roles in IT service management, such as:
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IT Service Manager: Oversees the delivery and improvement of IT services.
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Service Desk Analyst: Provides support and resolves incidents for end-users.
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Change Manager: Manages changes to IT services and minimizes risks.
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Incident Manager: Coordinates the response to incidents and restores normal service.
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Problem Manager: Identifies and eliminates root causes of recurring incidents.
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Service Delivery Manager: Ensures that IT services meet agreed-upon service levels.
According to a report by Wissenhive, ITIL-certified professionals can earn higher salaries compared to their non-certified peers. For example, a Solutions Architect can earn up to $160,000 annually, while a Service Delivery Manager can earn up to $134,000 per year.
How to Get ITIL v4 Certified?
To get ITIL v4 certified, you need to follow these steps:
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Choose your certification level: Decide which level of certification suits your career goals and experience.
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Find an accredited training provider: Look for training providers that are accredited by AXELOS or PeopleCert, the official examination institute.
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Take the training course: Enroll in a training course that covers the syllabus and prepares you for the exam.
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Pass the exam: After completing the course, take the exam and achieve the required passing score.
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Receive your certificate: Upon passing the exam, you will receive your ITIL v4 certificate.
Benefits of ITIL v4 Certification
Getting ITIL v4 certified offers several benefits:
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Enhanced knowledge: Gain a deeper understanding of IT service management best practices.
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Career advancement: Increase your chances of landing better job roles and promotions.
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Higher earnings: Potentially earn higher salaries due to your certified expertise.
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Global recognition: Be recognized as a qualified professional in IT service management worldwide.
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Improved performance: Apply ITIL practices to improve the efficiency and effectiveness of IT services.